How are my client’s SEI CAA Advisor Site checking and [[tbbk_investment-trust]] accounts linked?
How do overdrafts work, and what is covered under the overdraft process?
How does the monthly sweep work?
How do I change my client’s target maximum and minimum?
Who do I contact for questions about my client’s account?
How can my client sign up for bill pay?
What transactions can I do on behalf of my client?
How do I get a copy of my client’s statement sent to me?
Where are the forms for changing items related to my client’s account?
Who do I contact about my client’s SBLOC?
How does my client pay off their SBLOC?
Where are my client’s checks and debit cards?
How does my client make a deposit?
Why is my client unable to link a SEI CAA Advisor Site checking account to an IRA?
How do I sign up for TotalCash® Manager (TCM) services?
Who do I contact for questions about TotalCash® Manager (TCM)?
How are my client’s SEI CAA Advisor Site checking and [[tbbk_investment-trust]] accounts linked?
The [[tbbk_investment-trust]] account number that was listed on the application is linked to the [[tbbk_affinitypartner]] checking account for purposes of transferring funds between the checking account and the [[tbbk_investment-trust]] account. For more information, see Account Management.
How do overdrafts work, and what is covered under the overdraft process?
When a check or Bill Pay ACH payment is presented, we will first look to the SEI CAA Advisor Site checking account. If there are not sufficient funds to cover the item, we will request funds from the linked <investment/trust> account’s same day settling investments. Funds that take more than one day to settle cannot be liquidated to satisfy an overdraft. No trades will be made to make funds available. If there is an SBLOC along with the SEI CAA Advisor Site checking account, we would first try to cover the check with the funds in the SEI CAA Advisor Site checking account and then may reach into the SBLOC for overdraft protection. For more information, see Overdraft Management.
How does the monthly sweep work?
On the __th of each month or the first business day thereafter, our automated system will check the balance of the SEI CAA Advisor Site checking account. If the balance amount is less than the Target Minimum requested on the application submitted, we will request funds from the linked [[tbbk_investment-trust]] account to bring the balance to the Target Minimum. If the balance amount is more than the Target Maximum requested on the application submitted, we will transfer the overage to the linked [[tbbk_investment-trust]] account. Trades are made to make funds available to bring the SEI CAA Advisor Site checking account up to the Target Minimum. For more information, see Balance Management.
How do I change my client’s target maximum and minimum?
Target maximum and minimums can be changed easily by completing the Target Balance Change Form.
Who do I contact for questions about my client’s account?
For information on your client’s accounts, including deposits, transfers, transactions, TotalCash® Manager (TCM), overdrafts, or any banking service, contact The Bancorp Bank’s Financial Professional Help Line at 866-792-5410.
For lending and SBLOC inquiries, contact The Bancorp Bank’s SBLOC Team Line at 866.221.5307 (Monday through Friday, 9am to 5pm EST).
For questions or concerns with an [[tbbk_investment-trust]] account, or any investment issues, please contact [[tbbk_affinitypartner]] at [[tbbk_affinitypartner_phone]].
How can my client sign up for bill pay?
Your clients can sign up for bill pay quickly and easily. Clients can log into their account at www.seicashaccess.com, click the Bill Payment tab, and complete the registration form. In just a few seconds, your clients will be able to begin setting up payees and payments in the same session.
What transactions can I do on behalf of my client?
If your client has granted you permission to perform wire transfers on their behalf via the wire agreement and Schedule A, then you may wire money to and from your client’s account. The wire agreement and Schedule A can be found on the forms section of www.seicashaccess.com. Financial professionals are not permitted to initiate funds transfer transactions, ACH transactions, bill payments, or sign checks. In order to discuss your client’s account, you must be listed as your client’s Financial Professional in their completed application. To be able to view your client’s account in TotalCash® Manager (TCM), you must also have completed a TCM Access Authorization Agreement. If you have any questions or need to ensure that you are authorized to initiate wires, discuss client account information, or view your client’s account in TCM, please contact the Financial Professional Help Line at 866-792-5410.
How do I get a copy of my client’s statement sent to me?
Your client can elect to have statements sent to you on the application under Third Party Statement Recipient. If your client is already an account holder and they would like you to begin receiving statements, please call our Financial Professional Help Line at 866-792-5410.
Where are the forms for changing items related to my client’s account?
All forms can be found in the Forms section.
Who do I contact about my client’s SBLOC?
For all inquiries about Securities Backed Lines of Credit, contact the SBLOC Team Line at 866.221.5307.
How does my client pay off their SBLOC?
Please see Payment/Payoff Instructions, or call the SBLOC Team Line at 866.221.5307 for customized payoff instructions including payoff amounts.
Where are my client’s checks and debit cards?
Your client’s checks and debit cards are ordered on the same day that the account is opened, usually 2-3 days after the application has been submitted to SEI CAA Advisor Site. To ensure timeliness of account opening and processing, please ensure that you and your client have completed and signed the application and have included all supporting documentation as outlined in the Documentation Matrix. Debit cards, PIN numbers, and checks arrive separately, usually within 7-10 business days from account opening.
How does my client make a deposit?
There are numerous ways to make a deposit, including wire transfer, account sweep, and check deposit. Please see Deposit Options for complete information.
Why is my client unable to link a SEI CAA Advisor Site checking account to an IRA?
Any distribution or withdrawal from an IRA will incur an additional 10% early withdrawal tax penalty. Due to the unique link that exists between a SEI CAA Advisor Site checking account and an [[tbbk_investment-trust]] account, any transaction involving a SEI CAA Advisor Site checking account (monthly auto-sweep, bill pay, overdrafts, etc.) has the potential to draw from the [[tbbk_investment-trust]] account, thereby creating an undesirable taxable event in the IRA.
How do I sign up for TotalCash® Manager (TCM) services?
You can sign up for TCM by filling out the TCM Access Authorization Agreement and returning it as indicated on the form.
Who do I contact for questions about TotalCash® Manager (TCM)?
You can consult the TCM Manual or call the Financial Professional Help Line at 866-792-5410.