Request Type

Client

Financial Professional*

Demographic Updates, e.g., name, address, phone, email address

• Online Banking (excludes name update)
• Verbal to Bank 
• LOI 
• Form
  Name updates require additional documentation of the legal name change.

• Verbal to Bank
• TALEA Lync Case
  Name update requests are not authorized.

Target Balance Change

• Online Banking
• Form 

• TALEA Lync Case

Manual Transfer

• Verbal to Bank
• LOI
• Online Banking

• Initiate through SEI Advisor Desktop Actions

Internal Funds Transfer 

• Verbal to Bank (up to $4999.99)
• LOI 
• Form

• Not Authorized

Wire Transfer

• Verbal to Bank (must have Standing Wire Instructions on file with the Bank) 
• Form (choose one):  
  Deposit Account-Domestic  
  Deposit Account-International 
  SBLOC - Domestic & International 

• Not Authorized

Initiate ACH

• Online Banking
• LOI

• Not Authorized

Initiate External Funds Transfer

• Online Banking
• LOI

• Not Authorized

Treasurer's Check

• LOI
• Form (SBLOC only)

• Not Authorized

Check Order

• Online Banking (Deposit Account only)
• Verbal to Bank (LOI is needed if mailing to an alternate address) 
• LOI

• Verbal to Bank
  (provided no address change was processed within 30 days of request; mailing of checks to an alternate address is not authorized)

Check Copy

• Verbal to Bank
• LOI

• Verbal to Bank
• TALEA Lync Case 
  (provided no address change was processed within 30 days of request)

Request Debit Card

• Verbal to Bank
• LOI

• Verbal to Bank
• TALEA Lync Case 
  (provided no address change was processed within 30 days of request)

Cancel Debit Card

• Verbal to Bank
• LOI

• Verbal to Bank
• TALEA Lync Case

Change Third-Party Statement Recipient

• Verbal to Bank
• LOI
• Form

• Form

Statement Copy

• Verbal to Bank
• LOI

• Verbal to Bank
• Up to 18 months available through TALEA Lync.
• TALEA Lync Case for more than 18 months prior 

Stop Payment on Check

• Online Banking
• Verbal to Bank
• LOI
• Form (must follow up with Form within 14 days otherwise order is not binding upon Bank)

• Verbal to Bank
• TALEA Lync Case
  (client must follow up with Form within 14 days otherwise order is not binding upon Bank)

Stop Payment on an ACH/Online Bill Pay

• Form 

• Not Authorized

Cancel Stop Payment 

• LOI

• TALEA Lync Case

• Verbal to Bank
• LOI

• Verbal to Bank
• TALEA Lync Case

• LOI (notarization required for a check mailed to an alternate address) 
• Form

• Not Authorized 

Interest Capitalization

• Form

• Not Authorized

Change in Terms Request

• Form

• Form

*For Financial Professional Use Only:
Lync is an innovative client account management tool that has replaced TotalCash Manager (“TCM”) and can be accessed through the TALEA platform using existing log-on credentials.  Whether you want to know how to log in, navigate through Lync, set-up access for other users, view client data, or generate reports, we've got the answers for you on our Frequently Asked Questions page.